Refund policy

30-Day Money-Back Guarantee

At Your HL Store, we are committed to the quality and freshness of our nutrition and personal care products. If you are not fully satisfied with an item purchased directly from Your HL Store or via an Independent Distributor, you can return it within 30 days from the date of delivery to receive a full refund or request an exchange. To begin the return procedure, please contact us to obtain a Customer Refund Form, then send the completed form along with the product to the address that will be provided to you.

Product Exchange Policy

If you would like to exchange a nutrition or personal care product, you may do so within 30 days of receiving your order. Simply get in touch with us, and we will assist you throughout the entire exchange process. The return shipping cost will also be reimbursed.

Damaged or Defective Products

If you receive a product that is damaged or defective, you may request a replacement within 30 days from the delivery date. Please contact us to receive the return address. We will cover both the cost of returning the faulty item and the shipping costs for sending the replacement.

Lost or Stolen Return Shipments

Your HL Store is not responsible for return shipments that are lost or stolen. We highly recommend using a shipping service that includes insurance, tracking, and delivery confirmation to ensure the safe return of your item.

Processing Time for Returns, Exchanges, and Refunds

Returns and exchanges are usually processed within two business days after the returned items have been received at the warehouse. Please note that there may be a short delay between the delivery of your return and the confirmation of receipt.

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